Returns & Refund Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund or exchange. 

To qualify for a return, the item must be unused and in the same condition that you received it and in the original packaging. 

Gift cards are non-refundable.

To complete your return, we require a receipt or proof of purchase. 

There are certain situations where only partial refunds are granted (if applicable): 

• Any item not in its original condition is damaged or missing parts for reasons not due to our error.
• If the product is damaged during shipping, you need to submit a claim to the shipping company.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If a refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days. 

Late or missing refunds (if applicable)
If you have not received a refund yet, first recheck your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you have done all the above and you still have not received your refund yet, please contact us at info@paluskiboats.com. 

Sale items (if applicable)
Only regular priced items may be refunded. Sale items cannot be refunded. 

Exchanges (if applicable)
We only replace products if they are defective or damaged. To exchange an item for the same product, contact us at info@paluskiboats.com for instructions.

Gifts
If the item(s) was marked as a gift when purchased and shipped directly to you, you would receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and notify her or him of the return.

Shipping
Returned items should be sent to Paluski Boats Limited, 1828 8th Line, Lakefield ON K0L 2H0, Canada. 

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.